Terms and Conditions

Use of this website

By using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

Personal Information

In order to provide you with the highest standard of nursing and allied health care, Paediatric Nursing Services clinicians need to collect and record personal information from you that is relevant to your current situation. This information will be a necessary part of your assessment, treatment and services that is conducted.


All personal information gathered during the provision of the service will remain confidential and secure except when:

  1. It is subpoenaed by a court or
  2. If failure to disclose the information would place you or another person at risk; or
  3. Your prior approval has been obtained to exchange information and provide written reports to another professional or agency, e.g. a health professional other that the referring GP, a lawyer, school.

Details of your problem will only be discussed with your referring medical practitioner in order to provide a collaborative treatment for you.


The cost of a session depends on the type and duration of your appointment, which is guided by Medicare and NDIS recommendations and is payable on the day of the consultation or service. The full schedule of fees is available on request. Fees are reviewed every year.

Fees are not refundable.

Cancellation Policy

Cancellations and rescheduling require at least 48 hours’ notice. Late cancellations and non-attendances will be invoiced, unless there are exceptional circumstances. It is recommended to discuss your circumstances with the office in such case.

Emergency Situations

Due to the nature of our work, sometimes there may be delays in receiving any messages left. Please do not use text messages. If the matter is urgent please call either your referring doctor; the emergency ward of your nearest public hospital, Acute Response Team at PMH (1800 048636) or Crisis Care (9223 1111).


Documents, emails, reports, website and other information contains Paediatric Nursing Services confidential information. Any information or format contained in this document(s) are © Copyright protected and may not be made available to any third party without the written authorisation of an authorised Paediatric Nursing Services representative. Paediatric Nursing Services has endeavoured to ensure the accuracy of the information contained in all documents. Availability dates, product specifications and features are however subject to change without notice. No liability for any damages whatsoever arising from use, lack of use, or misuse of the information presented in this document, or omitted from this document, will be excepted by Paediatric Nursing Services.

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This document was updated on 15.11.2016